' FAQs - Customer Service - Drink Michigan Store

FAQs

 

Frequently Asked Questions

If you have a question that is not covered here, please feel free to give us a call at 269-469-6885 and we’d be happy to help!

 

When purchasing wine online, why do I have to sign for delivery?

UPS requires the signature of an adult 21 years of age or older at the time of delivery for all packages containing alcohol. That’s why we highly recommend shipping to a workplace. After 3 delivery attempts, your product will be returned to us and your credit card will be charged for reverse shipping expenses.

 

How long will it take to receive my wine/order?

We process orders the same day if ordered before 1pm (EST). All orders placed on Saturday or Sunday will ship the following Monday. Depending on where you are shipping to, standard delivery is 5-8 business days. Once we place your order, you will receive an email with your tracking number.
 

What states do you ship wine to?

We are currently able to ship residential and business UPS Ground to the following states: AK, AZ, FL, IA, IL, MI, MN, NC, NY, PA, WI as well as Washington D.C. and Puerto Rico. We cannot ship to PO Boxes addresses.
 

You don’t ship wine to my state but can I still order apparel, accessories, or gift cards?

Absolutely! 
 

Will I get a tracking number for my order?

Yes! We always email you a tracking number. Be sure to use your most current email address.
 

Can I pick-up my order or make a return at a tasting room location?

You sure can.  Our Union Pier tasting room is the place.

Union Pier Tasting Room
9185 Union Pier Road
Union Pier, MI  49129
269-469-6885

https://roundbarn.com/locations/union-pier/
 

Why can’t I order beer or spirits/liquor online and have it shipped to me?

Trust us, we’d love it if you could!  The quick answer is that shipping laws do not allow us to do so.
 

Can I change my ship-to address? I didn’t realize I had to be home to sign for it.

Orders ship the day you place your order if you order by 1pm (EST).  Orders placed Saturday or Sunday ship the following Monday. Once your order has left our tasting room we are unable to change the shipping address. However, once your order is placed, you will get an email with the tracking number to follow up and contact UPS directly to see if a change can be made.  UPS will attempt to deliver your wine 3 times before shipping it back to us. After that, your credit card will be charged for reverse shipping.
 

How many bottles are in a case of wine?

There are 12 bottles in a case.
 

What are your return & exchange policies?

We accept returns on wine and food items within 30 days of purchase for a full refund less shipping in the form of a merchandise credit. Reverse shipping will be charged to your credit card.

You may return or exchange apparel, accessories, or other non-edible items within 30 days of purchase for a full refund less shipping. If past 30 days you will receive a full refund, less shipping in the form of a merchandise credit.

If we send you the wrong item or it arrives damaged just give us a call at 269-469-6885 and we will happily resolve the problem.